Store policy.

Planet of Sounds use Royal Mail to send all deliveries. All prices are per Royal Mail set pricing structure.

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United Kingdom

We have a Standard flat rate of £5 for shipping to the UK.

You can request an upgrade from our standard 48 tracked Royal Mail.

1st Class is £7 and Special Delivery is £10

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International

Please contact us via email for quotations for International Shipping. 

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Returns and Cancellation Policy

At Planet of Sounds we are committed to ensuring your satisfaction with every purchase you make. We understand that circumstances may change, and you might need to cancel an order or return a product. Our Returns and Cancellation Policy is designed to provide you with clear guidelines and information on your rights and responsibilities when it comes to cancelling orders and returning goods under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. Please take a moment to familiarise yourself with the key points outlined below.

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Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order for goods. This right begins the moment you place your order and lasts for 14 days from the day you receive the goods.

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Cancellation Deadline

To meet the cancellation deadline, kindly notify us of your decision to cancel your order before the 14-day cancellation period expires. You can contact us via email or phone to initiate the cancellation process.

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Returning Goods

If you decide to cancel your order, you are responsible for taking reasonable care of the goods while they are in your possession. To complete the return process, send the goods back to our contact address at your own expense. Exceptions apply if we delivered the item in error, or if the item is damaged or defective.

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Cost of Recovery

In case the returned goods are not received within the specified conditions, we reserve the right to charge you for the direct costs incurred in recovering the goods.

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Refunds

Once you have notified us of your decision to cancel the order, any payments made will be promptly refunded to you. You can expect the refund to be processed within 14 days of your cancellation.​

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Forfeiture of Cancellation Right

Your right to cancel may be forfeited if you unseal goods that are not suitable for return due to hygiene or health reasons, unseal sealed audio/video recordings or software, or combine goods with other items to make them inseparable.

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At Planet of Sounds we value your satisfaction and aim to make your shopping experience as smooth as possible. Our Returns and Cancellation Policy ensures transparency and fairness in all interactions. If you have any questions or concerns about cancelling an order or returning goods, our dedicated customer service team is here to assist you.​